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Emergency Guide

⚠️ The "911" Golden Rule:

Call 911 IF: Someone is dying, there is a fire, a crime is happening now, or you see a gun/weapon.
DO NOT Call 911 IF: You lost your wallet, your landlord is yelling at you, or you have a fever. (Call Non-Emergency instead).
Language Help: If you can't speak English in panic, say "Hindi" or "Punjabi" to the 911 operator. They will connect an interpreter in 30 seconds.

📞 1. The "Big Three" (Life & Death)

Save these as "A1 Police", "A2 Ambulance" in your contacts so they appear top of the list.

Crisis Type	Who to Call	What to Say
Life Threatening (Fire, Heart Attack, Gun)	911	Location is [Address]. Someone is not breathing.
Suicide / Mental Crisis	988 (New 24/7 Helpline)	I am feeling unsafe. I need to talk.
Theft / Lost Item (Not an emergency)	311 (or local Police Non-Emergency)	I need to file a police report for a stolen laptop.
Medical Advice (Fever/Flu)	811 (Free Nurse Line)	I have a fever of 102. Should I go to the hospital?

🇮🇳 2. The "Desi" Support Network (Consulate)

Call these if you lose your passport, get arrested, or a student dies.

📍 Toronto (Ontario Jurisdiction)

Consulate General of India: 365 Bloor St E, Toronto.
Emergency Number (After Hours): +1-647-668-9433.
Email: cons.toronto@mea.gov.in

📍 Vancouver (BC Jurisdiction)

Consulate General of India: 325 Howe St, Vancouver.
Emergency Number (After Hours): +1-604-551-9626.
Email: cons.vancouver@mea.gov.in

📍 Ottawa (High Commission)

Emergency Number: +1-613-744-3751.

💡 When to call the Consulate:
Lost Passport: They issue an "Emergency Certificate" to travel.
Arrest/Detention: They can ensure you get legal rights (but they cannot get you out of jail).
Death of Student: They help transport the body back to India.

🏠 3. House & Utility Emergencies

If you smell gas, do NOT turn on a light switch (it can spark an explosion).

📍 Ontario (Toronto/Brampton)

Smell Gas? (Rotten Egg smell): Call Enbridge at 1-866-763-5427.
Power Outage: Call Hydro One (1-800-434-1235) or Alectra (Brampton).

📍 British Columbia (Vancouver/Surrey)

Smell Gas? Call FortisBC at 1-800-663-9911.
Power Outage: Call BC Hydro (1-800-224-9376).

🛡️ 4. Campus Security (On-Campus)

If you are being followed or feel unsafe at college.

Safety App: Download your college app (e.g., Seneca Safe, UofT Safety).
"Walk Safe" Program:

Every Canadian campus has this.
Call Security, and a guard will walk you to your car or bus stop at night. It is free. Use it.

Sexual Assault:

Most colleges have a dedicated "Sexual Violence Support Centre." They provide free lawyers and counseling, separate from the police.

💳 5. Lost Wallet Protocol (The 30-Minute Rule)

If your wallet is stolen, do this in order:

Lock Cards: Open your Bank App (CIBC/Scotia) -> Select Card -> Click "Lock Card" immediately.
Call Bank: Call the number on the back of your card (or Google it) to report "Fraud."
File Police Report: Call non-emergency or go online to file a report. You need the Report Number to get a new Driver's License/ID.
Credit Bureaus: Call Equifax (1-800-465-7166) and TransUnion to place a "Fraud Alert" on your name so the thief cannot take loans in your name.

TVT’s Final Message:

"Save this page as a PDF on your phone. When you are panicking, you won't have internet or the brainpower to Google numbers. Be safe, be smart, and look out for each other."